Frequently Asked Questions

Payment, Shipping and Returns

You can purchase my jewelry using a number of different forms of payment. In addition to taking all of the major credit cards (Visa, MasterCard, Discover, JCB, Diners and American Express) I also take PayPal and ShopPay.

Normally, I can have your item made and ready to ship  in 1 - 3 business days after ordering. When I get your order notification, I'll email you to let you know exactly what date I'll be shipping your item so you'll know exactly when to expect your new jewelry.

Yes! All of my items ship for free using First Class mail. But if you need your items faster, you can get upgrades to Priority Mail or Priority Mail Express during the checkout process.

When your item is shipped, I'll send you an email with the tracking number. The tracking number is a clickable link, so you'll be able to see where your package is at with just one click!

Not to worry - just for the cost of postage I'll size necklaces and bracelets up or down at no additional charge. I want to be sure everything fits the way you like so you'll feel comfortable enough to wear them every day!

I understand that sometimes when you order things online, they just don't look like you had imagined. I want everyone to feel happy and confident while wearing my jewelry. If you think it's not going to work out for you, please contact me within 14 days of receipt for return instructions. Items received back within 30 days of shipping, unworn and in their original packaging are eligible for a full refund.

Since I make each item when it's ordered, if you contact me shortly after placing the order I'll be able get your order changed for you. If you need to add items to an order, just place another order and let me know in the shipping notes if you'd prefer me to ship it with the prior order. And at any time you are welcome to email me at tahmi@tahmi.com to make special arrangments.

General Questions

I primarily use two different kinds of materials in my jewelry. I use both a 14K gold fill (in both yellow and rose gold colors) and Argentium sterling silver. Both of these alloys have some excellent benefits - you can read more about 14K gold fill here, and Argetinum sterling silver here.

Yes! All of my materials are nickel free.

Yes! If you'd like to send a gift certificate to that special someone so they can pick out exactly the one they love best, just click here to get one!

You will find that my jewelry is easy to care for. If you are getting a gold piece, as long as the cleaning material that you use is rated for cleaning 14K gold jewelry you are fine. Even though Argentium is a low tarnish sterling silver alloy, it can show signs of tarnish under the right circumstances. You can use any commercially available silver cleaning cloths (Goddard's would be my recommendation). But I prefer to use baking soda! Put a little water on a plate and mix it with a medium amount of baking soda (the thicker the baking soda paste, the easier it'll clean the silver). Then, dip a toothbrush in the baking soda paste and scrub the silver with it. Voila! The tarnish comes away leaving the silver clean without any of the chemical smells that silver cleaners normally have. And baking soda is good for your pipes, so you get an extra benefit when you rinse the baking soda down the drain!

My privacy policy is pretty simple - your data belongs to you. No data shared with me will be shared with anyone else. You'll only receive email from me if there are questions/problems with an order or if you have signed up for my VIP email list. All of those VIP emails from me will have a clear unsubscribe button at the bottom, so you can stop getting email from me at any time.

Yes! Click here to join my VIP mailing list. Throughout the year I'll send out special offers and sneak peeks that are only available to my email list subscribers.

Sustainability Questions

Yes! All of the sterling silver I use is Argentium sterling silver (the low tarnish sterling silver) which is made from 100% recycled sterling silver. Click here to learn more about why Argentium is a smart choice.

The navy blue gift box is created with a minimum of 90% post consumer recycled content. The plastic bags that the jewelry is shipped in are made of low-density polyethylene (LDPE) that will biodegrade under anaerobic landfill conditions. The 100% biodegradable plastic breaks down naturally in the soil once its useful life is finished. Even though I hope the jewelry I make will last forever, it's good that it's packaging won't!